Communication consists of verbal (words and their meanings) and
- nonverbal parts.
Words play a much smaller role than we think.
Personal example plays a much more important role.
(Words are generally considered to form
about 7 to 10% of communication,
voice (tone, loudness) 30 to 38%
and the greatest deal, 55 to 60%, is body language
(nonverbal communication)
= what we do and what we are.)
Levels of Active Listening
1) Ignoring
2) Pretending
3) Listening Selectively
4) Listening Carefully
5) Listening Empathically
Empathic listening is the highest form of
listening.
We empathize with the feelings and thoughts
of the other party by which we create a
positive psychological climate.
If we've created such a climate contrasts
between words and feelings disappear;
people express themselves openly and
honestly.
Steps to Empathy
How to learn it?
Step by step:
1) Listen carefully and time to time use the other
party's words to repeat what has been said.
2) Express what has been said by your own words
giving feedback on how you've understood.
3) Try to reflect the partner's feelings (what you
think the heard has evoked in him or her).
4) Occasionally make a summary of the essence of
what has been said.
Also express feelings, which it has evoked, and
importance for the partner.
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